When the AI Call Center Can’t Handle Crises —Sci-Fi Saturday
It’s not clear whether this is a bug or a feature but it is certainly something that could happen.“Lifeline” at DUST by Harry Jackson (September 6, 2021, 7:57 min) Jess, and her trial for a job at a high-tech call centre. When her competitor suddenly collapses, her only means to save him is a state of the art computer system. The problem is, the art is in a terrible state. Review: It’s a very good story. It illustrates the huge problem that any electronics-run system faces: Problems that only human intelligence can resolve. Gwyneth Keyworth, as Jess, sees that her co-worker Nathan Bryon is apparently collapsing at his desk. But she cannot call an ambulance because the high-tech call center does not allow that option. It’s not entirely clear why Jess does not use a private cell number Read More ›