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Social Media Content Moderator Sues TikTok for PTSD

Social media moderators protect users from graphic content, but who protects the moderators?

A social media content moderator is suing TikTok, a popular video app, for psychological trauma developed from 12-hour shifts moderating endless graphic videos. Candie Frazier works for Telus International, a Canadian contracting firm providing moderation services to social media apps like TikTok. Frazier filed a complaint with the California Central District Court in December, alleging that TikTok and parent company ByteDance do not provide enough support for the psychological wellbeing of their contracted moderators, whose job it is to remove violent, graphic, and otherwise inappropriate content from the platform. TikTok’s popularity exploded in the aftermath of pandemic lockdowns, especially among millennials and Generation Z. As of September, TikTok reported 1 billion users every month. In her complaint, Frazier explains that…

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newspaper on brown wooden table

Facebook Unfriends Australia, Blacks Out Critical News

It started as a trade dispute but the growing power of Big Social Media to impose news blackouts threatens freedom of information, even safety

Last week, in a business dispute with the government of Australia, Facebook wiped news from Australia from its 2.6 billion users’ feeds. Michael Cook (pictured), editor of Australia-based MercatorNet, explains what that meant: So when you checked your Facebook feed on February 18, you didn’t see anything from The Australian, The Guardian, the Sydney Morning Herald, the Herald Sun, Daily Telegraph or, initially, the Bureau of Meteorology, Western Australia’s Department of Fire and Emergency Services, Western Sydney Health, South Australia Health, various state health services and some state Governments. This is in the middle of the fire season and a Covid-19 pandemic, for which many people rely on Facebook for updates. You also didn’t see anything from MercatorNet or BioEdge,…