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Social Media Content Moderator Sues TikTok for PTSD

Social media moderators protect users from graphic content, but who protects the moderators?

A social media content moderator is suing TikTok, a popular video app, for psychological trauma developed from 12-hour shifts moderating endless graphic videos. Candie Frazier works for Telus International, a Canadian contracting firm providing moderation services to social media apps like TikTok. Frazier filed a complaint with the California Central District Court in December, alleging that TikTok and parent company ByteDance do not provide enough support for the psychological wellbeing of their contracted moderators, whose job it is to remove violent, graphic, and otherwise inappropriate content from the platform. TikTok’s popularity exploded in the aftermath of pandemic lockdowns, especially among millennials and Generation Z. As of September, TikTok reported 1 billion users every month. In her complaint, Frazier explains that…

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AI Is Not Ready to Moderate Content!

In the face of COVID-19 quarantines for human moderators, some look to AI to keep the bad stuff off social media

Big social media companies have long wanted to replace human content moderators with AI. COVID-19 quarantines have only intensified that discussion. But AI is far, far from ready to successfully moderate content in an age of where virtual monopolies make single point failure a frequent risk.

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